DIME PROJECT

Post-Contracting Operational Readiness for Virtual-First Care

Current state of the market

Commercial payers have expanded contracting with virtual-first care (V1C) providers, yet operational infrastructure required to make those partnerships work hasn’t kept pace. This gap between contract execution and real-world care delivery leaves V1C providers invisible to patients and creates avoidable friction in claims and reimbursement.

Through the Virtual-First Care Coalition, DiMe has already convened payers and V1C providers to define how virtual care should be integrated into payer networks, accelerating contracting timelines by up to 18 months. Now, we are convening a curated, multi-stakeholder group to create a toolkit for post-contracting operational readiness.

The opportunity for founding partners

By joining this focused effort, you will help define what operational readiness looks like for virtual care at scale. Participation positions your organization to:

Accelerate revenue realization

Adopt a proven operational pathway that eliminates the guesswork between contract execution and the first successful claim.

Reduce administrative burden

Co-create the minimum viable data standard that becomes the baseline for V1C onboarding across the market.

Earn early mover advantage

Shape the 90-day readiness scorecard and failure-point playbook before they become the industry default.

Strengthen directory compliance

Implement validated integration checkpoints that reduce claims friction, minimize audit risk, and ensure members can actually find and access care.

What we are building

Together, we will develop the Post-Contracting Operational Readiness Toolkit, a practical, action-oriented resource featuring:

Defined operational pathway

Minimum viable data and integration standard

90-day readiness scorecard

Set of common failure points and fixes

Join us as a founding partner to bridge the gap between contracting and care.

Join Us