Refers to activities necessary to ensure all individuals and communities have access to and use of Information and Communication Technologies (ICTs).  This includes 5 elements:

1) affordable, robust broadband internet service;

2) internet-enabled devices that meet the needs of the user;

3) access to digital literacy training;

4) quality technical support; and

5) applications and online content designed to enable and encourage self-sufficiency, participation and collaboration.

Must evolve as technology advances and requires intentional strategies and investments to reduce and eliminate historical, institutional and structural barriers to access and use technology.

National Digital Inclusion Alliance | The Playbook (Digital Healthcare Edition)