DIME PROJECT

Implementing AI in Healthcare

SECTION 2 | CHOOSE THE RIGHT TOOL

Source, evaluate, & choose the right AI tool

Poorly chosen AI tools can drain budgets, disrupt workflows, and erode trust. In fact, 80% of AI pilots fail to scale mostly due to people and process challenges, not the technology itself. Misalignment with clinical workflows is the #1 driver of clinician dissatisfaction.

80

of AI pilots fail to scale beyond the pilot phase.

Source

70

of failures stem from people and process issues, not the technology itself.

Source

1

driver of clinician dissatisfaction with AI is misalignment between the tool and workflow

Source

The takeaway? Workflow alignment is the linchpin of AI success. The best solutions fit seamlessly into existing practices, supporting clinicians rather than disrupting them.

Resource overview

In this section, we’ll help you select AI tools that align with the way care is actually delivered—so innovation strengthens your workflows and drives better outcomes for patients.

Unlock cumulative value

Focus on the wins that add up. The Stackable Wins Pyramid helps strategic and clinical leaders identify high-volume, rules-based workflows where AI can free staff time, reduce errors, and improve throughput, turning small task-level efficiencies into enterprise-wide impact.

Unlock Value

Choose a procurement path

Make smarter sourcing decisions. The decision framework helps your strategic, clinical and IT leaders weigh the trade-offs between building in-house, buying off-the-shelf, or co-developing with partners. This is a workforce decision at its core.

Choose a path

Evaluate tools effectively

Move beyond vendor demos. Use the Health AI Evaluation Guide to cut through marketing claims, pressure-test solutions with your data and workflows, and build a shortlist of tools ready for real-world piloting.

Evaluate Tools

SPOTLIGHT

Workflow issues are often critical barriers to your AI implementation

“A hole in our process which we’re still working on is, as we are drilling down on AI tools being implemented, we’re realizing often the problem isn’t with the AI tools, it’s with the workflow.” –

– Danton Char, MD, MSA, Stanford University

Strategic, clinical, and technical foundations for Choosing the Right Tool

Strategic leaders

Select AI tools that truly advance your organizational priorities.

Use this section’s frameworks with your team to evaluate build-versus-buy decisions, apply the Stackable Wins Pyramid to prioritize high-impact initiatives, and calculate Total Cost of Ownership to assess long-term financial sustainability.

Clinical leaders

Champion AI solutions that improve care delivery and are embraced by frontline clinicians.

Apply the Health AI Evaluation Guide to assess clinical relevance and usability, ensuring new tools integrate seamlessly into existing workflows to reduce cognitive burden and prevent the misalignment that drives clinician dissatisfaction.

Technical leaders

Validate that the tool can perform securely and effectively in your environment.

Use this section’s Health AI Evaluation Guide to pressure-test vendor claims, inform compliance, interoperability and quality.

Next steps

For most people, the next step is understanding how to unlock the value of AI through cumulative wins–small, repeatable efficiencies that stack into meaningful ROI across the system.

Unlock the value of AI