DIME PROJECT

Scaling trusted, high-impact AI care navigation

Navigating healthcare is exhausting. Patients struggle to book appointments, obtain referrals, move between providers, and manage insurance. These barriers delay care, worsen outcomes, and deepen inequities.

Increasingly, patients are turning to AI to manage these challenges because the system leaves them little choice. Health systems and payors face pressure to do more with fewer resources, while patients continue to bear the consequences when care coordination breaks down.

We have the technology, but the solutions available today are far from optimized. This project exists to ensure these tools are trustworthy, patient-centered, and grounded in evidence, delivering real value to patients while giving organizations the confidence to scale what actually works.

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Building open source, evidence-based resources the field can use now

This initiative will deliver resources to support the scale of AI-enabled navigation in ways that earn trust and deliver ecosystem value. Together, we will deliver:

Shared frameworks for evaluating trustworthy AI-enabled navigation tools

Evidence frameworks for real-world performance in diverse care settings

Implementation roadmaps that balance innovation with accountability

Resources to support equitable access and patient-centered design

Meet the founding partners

Our founding partners reflect the voices of patients, clinicians, health systems, payors, and innovators working to simplify care journeys without compromising trust or safety.

Title sponsor

Our partners

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Why now

Building on The Playbook: Implementing AI in Healthcare, developed with Google for Health and more than 30 partners, this initiative focuses on one of the most immediate and consequential areas of patient impact: care navigation.

The technology is moving fast. Without alignment on trust, utility, and real-world impact, we risk repeating the cycle of promising innovation that never scales. This project brings the full ecosystem together to build the evidence, frameworks, and shared understanding needed to make AI-enabled navigation work for patients and for the healthcare system at large.

Federal agencies, including the Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC), have emphasized the need for interoperable, patient-centered digital tools alongside clearer expectations for governance, accountability, and performance monitoring as AI becomes embedded in care delivery.

This work on AI-enabled patient navigation is part of DiMe’s portfolio of AI projects, advancing our Healthcare 2030 vision for a sustainable health system in the digital era.

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